UK STANDARD SHIPPING| 1-3 working days = £4 (Will be delivered Monday to Saturday. Tracking number given via text/ email once order has been shipped)
UK NEXT DAY DELIVERY | £10 (must order before 12pm Monday to Thursday. Will be delivered Monday to Friday. Tracking number given via text/ email once order has been shipped
UK SATURDAY NEXT DAY DELIVERY | £15 (must order before Friday at 12. Will be delivered on Saturday. Tracking number given via text/ email once order has been shipped)
EUROPE STANDARD SHIPPING | 4-7 working days = €18.95 (Tracking number given via text/ email once order has been shipped)
EUROPE EXPRESS SHIPPING | 2-4 working days = €24.95 (Tracking number given via text/ email once order has been shipped)
USA STANDARD SHIPPING | $20 (Tracking number given via text/ email once order has been shipped)
USA EXPRESS SHIPPING | $35 (Tracking number given via text/ email once order has been shipped)
General Shipping Info
All orders shipped within the UK will be shipped Monday to Friday with Evri delivery service (or Royal Mail if ordered with Next Day Delivery)
International orders are shipped Monday to Friday with Royal Mail or UPS delivery service
Orders to countries within the EU may have to pay a customs fee due to the import and export laws since Brexit
Once your order has been shipped, you should receive an email confirmation with your tracking number. Once your order is shipped, The Pretty Mob UK holds no responsibility for your package, Evri or Royal Mail will be liable for any concerns you may have regarding your delivery
Due to hygiene and the climate since COVID-19, The Pretty Mob UK do not offer refunds or returns. If you are unhappy with an item, you may send it back to our warehouse and exchange the item for another product(s) that total the same price; this is up to our discretion.
In the case you have received a faulty item (i.e. a broken item) please email theprettymobuk@gmail within 24 hours of the date you have received your item with images of the fault. After we have investigated the item and deemed it to be faulty due to manufacturers defect, you will be issued with offered a replacement. Once you have exceeded this 24 hour window, a replacement will not be offered.
We accept : Credit, Debit Cards, Apple Pay, Mastercard and Visa
Please ensure your billing address is the same as your shipping address. If this is not the case, your item will be placed on hold whilst one of our customer service babes contacts you to discuss matters further. If they do not hear a response from you with 24 hours, your order will be cancelled and refunded. You may be requested to provide supporting evidence and will need to explain why the billing and shipping address if different. To avoid this, please ensure your billing and shipping address match
Please note that any orders marked a High Fraud Risk be cancelled and refunded automatically. A customer with Medium Fraud Risk order will be contacted via the email they entered while ordering to confirm their order. Confirmation must be within 24 hours after the confirmation email was sent, or their order will also be csbvelled and refunded
