"I tried your glue in 2025 and it was good the first time, the second time the glue went black in a day, I got the heatwave kit from you which is terrible I’m sorry but firstly you did not have my item in stock and did not let me know until I contacted you, if I never contacted you first I would’ve been waiting even longer, I then received the glue over a week after ordering. And to top it off I am fuming because the heat wave glue is garbage! I was a professional hairdresser for 9 years, I know how to use glue I follow the instructions to a T and ur glue is the only one I’ve used that goes black after one day and I use WHITE barber strips so why isit going black, what a waste of my time and money I am very unhappy and will not be purchasing again! This is not suitable for a heatwave or any type of weather the hold doesn’t matter when your lace turns black and it ruins the install!"
VerifiedChantel S.· Oct 2026
The Heat Wave Kit
Shay Wig MasterFounder
Hi Chantel, I'm so sorry. You should have heard from us the moment your item was out of stock, not the other way round, and I'm truly sorry your lace turned black and ruined your install. With nine years as a hairdresser, I hear you, and thank you for being so honest with us. 🤍


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