Customer Care
How Can We Help?
We're here to help. Choose the option below and we'll guide you through the quickest way to resolve your concern.
Our Promise
Every customer deserves to be heard, investigated fairly and treated consistently.
If something hasn't gone as expected, we'll take the time to understand what happened before making a decision. Every concern follows the same investigation process because fairness, consistency and transparency matter.
We listen first
Every concern is read by a real person, not a bot.
24 business hours
That's how long we aim to take to come back to you.
Fair and evidence-based
Each case is assessed individually, never by template.
Handled privately
Your details and photos stay between you and our team.
What Happens After You Submit
- 1
You get a case reference
Instantly, on screen and by email. Everything then lives in your account.
- 2
We review the case
A real person reads everything you've sent and checks it against your order.
- 3
We come back with an outcome
Within 24 business hours, with a clear explanation of the decision.
Prefer to just talk? Call us on +44 7379 153800, message us on WhatsApp or email support@theprettymob.co.uk. For anything about a product concern, the form gets you a faster answer because it captures everything we need first time.
Read the Customer Care & Product Support Policy.